To ensure the best quality, we do not accept returns for consumable merchandise. This includes Fragrances, Dyes, and Room Spray Base, Reed diffuser supplies or Bath and Body Bases. This policy is for your benefit to ensure that you get safe, sanitary and 100% un-altered products that have not been contaminated by any outside sources.
No returns on electrical items unless defective (scales, etc.) Most of these items are covered by the manufacturer and have mail in warrantees and can be returned to them.
Absolutely no returns after 15 days of purchase. No Returns or Exchanges on Sale or Clearance Items. Unless due to an error on our part or if the merchandise is defective, the return will be subject to a 20% re-stocking fee to cover the costs of packaging, labor, and credit card fees we have incurred. If items have already shipped when the return is made, shipping costs will not be refunded, and customer will be responsible for all shipping costs to return the products to Southwest Candle Supply. In-store credit only is issued, no cash refunds or credit card refunds will be issued unless due to an error on our part.
Certain products are fragile and very temperature-sensitive. Southwest Candle Supply endeavors to pack all of our products carefully in order to prevent breakage. Damage is usually caused by careless handling during shipping.
We recommend that you check your order carefully upon receipt, especially if the package appears damaged externally.
If your package or its contents are visibly damaged upon receipt notify the shipper immediately as you probably have a claim with them.
Story Policy & Privacy
Southwest Candle Supply offers no warrantees, written or implied, for any products we sell. Southwest Candle Supply is not responsible for products you create using our supplies. Customers are responsible for testing our supplies in your recipes for compatibility and safeness.
Southwest Candle Supply is not responsible for any errors or omissions on this website.
We do not sell or give away any information you provide for us (including your personal info or email address).
Because the customer is ultimately responsible and liable for any items they produce, experimentation and testing is highly recommended. Any tips, instructions, or directions provided on our website or by phone with our Customer Service Representatives are suggestions only. We provide this information in good faith from our experiences, and they are offered as helpful guidelines.
These tips, instructions and directions are provided without warranty of any kind.